Privacy Policy

Information we collect

We collect the details you choose to give us. When you call, text, book online, or send a message, that may include your name, phone number, email address, and any information you decide to share about your health concern so we can respond and schedule your visit.

Like most websites, our host may also log basic technical data such as your IP address, browser type, and the pages you view, which helps keep the site secure and working properly.

How we use your information

We use the information you provide only to respond to you, schedule and provide care, handle billing, and improve our service. We do not sell your personal information, and we do not share it for third-party advertising.

Cookies and your choices

Cookies are small files a website stores in your browser. We use a small number of cookies to make the site work and, only if you agree, to measure how visitors use it so we can improve it. When you first visit, a banner lets you accept or decline analytics cookies, and analytics stay off unless you accept. You can change your mind anytime by clearing this site’s cookies in your browser.

Third-party services on this site

Two third-party tools may set their own cookies or receive limited data when you use them:

• Online booking (Review Wave): our “Book Now” window loads a scheduling widget from Review Wave so you can pick a time. Details you enter there are used to create your appointment and are handled under Review Wave’s privacy policy.
• Embedded maps (Google Maps): our location and contact pages show a Google Map so you can find and navigate to the office. Google may set cookies through that map under Google’s privacy policy.

If we add website analytics (such as Google Analytics) in the future, it will run only after you accept analytics cookies in the banner above.

Your health information and HIPAA

This website is not a secure channel for sensitive medical information. Please do not send detailed health history, diagnoses, or records through web forms, text, or email. Share those with us in person or over the phone.

The medical records we keep as your chiropractor are protected health information under the Health Insurance Portability and Accountability Act (HIPAA). How we use and protect those records is described in our Notice of Privacy Practices, which is available at our office and on request. This website privacy policy does not replace that notice.

Data retention and security

We keep the information you send only as long as we need it to serve you and to meet legal, tax, and recordkeeping requirements, then dispose of it securely. We take reasonable measures to protect your information, though no method of transmission over the internet is completely secure.

Your choices

You can opt out of appointment reminders or marketing messages at any time by telling us, or by replying STOP to texts. To ask what information we have about you, or to request that we correct or delete it, contact us using the details below.

Children’s privacy

This website is intended for adults. We do not knowingly collect personal information from children through the site. Parents and guardians manage care and scheduling for their kids.

Changes to this policy

We may update this policy as our website or practices change. When we do, we will update the date at the top of this page.

Contact us

Questions about this policy? Call us at (704) 765-0454, email tim@limitlessdocs.com, or visit us at 14825 Ballantyne Village Way, Suite A-165, Charlotte, NC 28277. See also our Terms of Service.